The Responsibility Report 2018 has been divided into three sections: environmental, economical and social responsibility. Warehouse audits are included in the social responsibility section.
Taking actions for the good of the environment is an essential part of Telko’s strategy. One of our aims is to reduce the environmental impact of our operations, in addition to which our businesses offer solutions that help our customers reduce their environmental load.
By doing business responsibly and professionally, Telko maintains and grows relationships with suppliers and customers, develops cooperation and increases profitability. We take care of our responsibilities as an employer, as well as take care of all the other responsibilities in the society around us.
ANTI-CORRUPTION AND ANTI-BRIBERY MEASURES Aspo’s Code of Conduct absolutely prohibits corruption and bribery in all their forms. Code of Conduct training includes anti-corruption issues and provides guidance on identifying any suspicious situations and practices that are considered unethical. Telko also uses even more detailed guidelines relating to bribery, and it complies with the Ethical and Business Principles of Fecc (the European Association of Chemical Distributors).
Supplier Code of Conduct launched: The key tool in the prevention of corruption and bribery is the responsible management of the supply chain. To ensure proper operating practices, we prepared a Supplier Code of Conduct.
We also renewed the Telko Compliance Manual, which steers our practical processes. The Compliance Manual provides our personnel with practical instructions on how to work responsibly and it includes instructions related to matters such as the legality of operations, organisation, business relations, data protection, confidentiality and financial sanctions.
RISK MANAGEMENT Risk management is a systematic process aimed at ensuring Telko-wide and appropriate risk identification, assessment, management and control.
In 2018, Telko continued to develop its risk management activities, completing a risk assessment and risk questionnaire in every Telko country in August 2018. We believe that this first round improved our thinking and risk awareness in our daily work. By doing this, we identified best practices and started to share these within the group. We also positioned ourselves better to identify and prevent risks that may harm implementation of our strategy or the identification of new opportunities.
Read more in our Responsibility report 2018 (on page 13-)
Social responsibility is about taking care of Telko employees, customers and other partners, but also about acting responsibly in every part of our society.
The Code of Conduct and HR policy guide our operations as a responsible employer. We comply with local laws in each country in which we operate. We also comply with the Ethical and Business Principles of Fecc, the European Association of Chemical Distributors.
We provide opportunities for professional development for employees at all levels of the organisation. As an organisation that is built of highly skilled professionals, continuous development is an essential value for us. A significant part of our annual training is organised according to our special requirements.
EMPLOYEE-RELATED RISKS We do our best to keep our employees safe in order to avoid accidents at work. This means, for example, providing training in chemicals handling and safe transportation in our warehouse areas. We evaluate our warehouse and terminal activities and processes regularly, as well as organising training in protection and for minimising the consequences of possible dangerous situations, such as use of fire extinguishers. We also offer first aid training regularly in accordance with local requirements.
In an office environment the risks of work-related accidents are quite low. In these settings, we concentrate on well-being at work, good working environments and proper working tools.
HUMAN RIGHTS We treat our employees in a fair and equal manner in all countries where we operate. The applicable local legislation and regulations are complied with in all employment contracts. These concern, among other things, working hours, remuneration, development opportunities, human rights and working conditions.
Telko uses Aspo’s whistleblowing channel for reporting any human rights violations. In 2018, no confirmed cases of violations were reported through the channel.
The Code of Conduct absolutely prohibits any discrimination of employees that is based on race, skin colour, religion, gender, sexual orientation, nationality, age or any other factor. We consider equality an important value and measure it in the atmosphere survey. Employees consider the level of equality to be high.
Read more in our Responsibility report 2018 (on page 17-)
WAREHOUSE AUDITS In 2018, audits of five partner warehouses were conducted in Belarus, Kazakhstan, Latvia, Russia and Ukraine. All the warehouses were compliant with local regulations and authority requirements, although we found many safety deviations from our own internal standards.
Deficiencies in the storage of incompatible chemicals were discovered in four warehouses, and room for improvement was found in areas such as the availability of first aid equipment, absorbent materials for potential leakage instances and emergency exit signs.
We requested and instructed the operators of these facilities to store chemicals that react with each other in safer manners. Instructions were also given about first aid and emergency response equipment as well as on the marking of emergency exits. We also recommended paving for all unpaved outdoor areas of two storage facilities where chemical packages are stored or transported. The storage and transport of packages in unpaved outdoor areas increases the risk of chemicals seeping into the ground in the event of a leak or an accident. The implementation of corrective actions and recommendations are followed up.
The audits showed us that safe working habits need still improvement. As a result of this, a new Telko safety manual for our warehouse operations is to be prepared.
Read more in our Responsibility report 2018 (on page 21)